Dear Mr Deepak, Ms Paski and Mr Dhurbar and the rest of the Divine International Team,
We just returned from our 9 days, 8 nights, Naudanda-Sarangkot tour in Nepal. Just wanted to write to let you know what a fantastic team you are! One of the best we have encountered in terms of hospitality and details. Everything was very well organised and taken care of. Right from the beginning when we arrived at the airport, we were met by a very smiley Hem and that made us feel very assured in an unfamiliar face. Even the driver looks very properly attired and professional.
We like the personal touches of having drinks with Mr Deepak on the first day and with Mr Dhurbar and Hem on the last day. The team seems like a close happy family working together. The coordination amongst each other was wonderful.
The small personal touches like the unassuming driver placing a pillow on the carseat for me to sleep on as he noticed that i sleep on the van.
We changed the itinerary in the middle of the trip in wanting to go for a mountain flight. The team worked seamlessly to change our hotel stay and I was pleasantly surprised to receive a call from Mr Dhurbar to inform us that the company’s motto is to not downgrade its customers and we were surprised that we continued to stay in 5 star hotel but service at this hotel was fantastic.
We were also very pleasantly surprised that we were assigned Paski as a female guide. That made us feel very comfortable from day 1. Paski is a great guide, very knowledgeable, and easy to get along with. It is important that the people that you have are all very pleasant, professional and service oriented.
We love the stories told by Paski about the Sherpas and look forward to returning to Nepal very soon!
Thank you!
Denise
Denise Heng (Singapore)
09 Days Nepal Sarangkot Naudanda Trek with tour
3 – 11 Aug 2013